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Is Lotus Notes still being used by businesses in 2023?
Despite the decline in overall usage, Lotus Notes still maintains a presence in certain industries and organizations, especially those with deeply integrated legacy systems.
While the Lotus Notes user base is shrinking, some companies continue to rely on its unique features and functionalities, which are not easily replicated in modern collaboration tools.
The migration away from Lotus Notes can be a complex and costly process, deterring some organizations from transitioning to alternative platforms.
In 2022, HCL Technologies (the current owner of Lotus Notes) released Domino 14.0, indicating their commitment to maintaining and improving the software, catering to its dedicated user base.
Some companies have reported challenges in finding skilled Lotus Notes developers, as the talent pool is gradually diminishing, making it difficult to support and maintain their existing Lotus Notes infrastructure.
Certain niche applications, such as project management and specialized workflows, continue to drive the usage of Lotus Notes in specific industries and organizations.
The "stickiness" of custom-built Lotus Notes applications, which are deeply integrated into business processes, has been a significant factor in the software's continued adoption.
Industry analysts have noted that Lotus Notes retains a loyal user base, particularly among organizations that have invested heavily in the platform over the years and are hesitant to undergo a costly and complex migration.
HCL's strategy of transitioning Lotus Notes to a cloud-native, low-code platform with the Domino 12 release has been seen as an attempt to modernize the software and appeal to a broader audience.
While Lotus Notes is no longer the dominant player in the enterprise collaboration software market, it still maintains a presence in certain regulated industries, such as healthcare and finance, where its security and compliance features are valued.
The COVID-19 pandemic has, in some cases, slowed down the migration plans of organizations using Lotus Notes, as they have had to prioritize other IT initiatives to support remote work and business continuity.
Industry reports suggest that while the overall Lotus Notes user base is declining, there are still pockets of organizations, particularly in the manufacturing, government, and education sectors, that continue to rely on the software.
HCL's efforts to reengage with former Lotus Notes customers and reactivate their contracts have been viewed as a strategy to maintain the software's relevance in the evolving enterprise collaboration landscape.
The Domino 14.0 release, with its promised improvements to the user interface and enhanced integration with modern cloud platforms, has been seen as an attempt by HCL to make Lotus Notes more appealing to a new generation of users.
Despite the availability of more user-friendly and feature-rich collaboration tools, some organizations continue to use Lotus Notes due to the significant investments they have made in customizing and integrating the software into their business processes over the years.
Industry experts have noted that the decline in Lotus Notes usage is not as rapid as it was in the early 2000s, suggesting that the software still holds a niche position in certain industries and organizations.
The continued use of Lotus Notes can be attributed, in part, to the software's robust security features and compliance capabilities, which are critical for organizations operating in highly regulated industries.
HCL's efforts to transition Lotus Notes to a cloud-native, low-code platform with the Domino 12 release have been seen as a strategy to modernize the software and attract a new generation of developers and users.
While the overall usage of Lotus Notes is declining, the software still maintains a presence in certain geographic regions, particularly in Europe and Asia, where it has a stronger customer base.
Industry analysts have noted that the continued use of Lotus Notes is more pronounced among larger enterprises and organizations with complex IT infrastructure, where the migration to alternative platforms can be a significant undertaking.
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